FAQ
PRODUCT AND LICENSE QUESTIONS
Can I resell your clipart, digital stamps and paper packs?
No you can not resell and alter products purchased from Stockberry Studio. You can only use the clipart on products you sell.
What file formats I will receive?
Paper packages 300 dpi high resolution JPG.
If I purchase a file and I can't open it can I get a refund?
No, all sells are final with no refunds due to nature of it being digital.
When I purchase clipart, digital paper or party printables when will I receive my order?
You will receive your order immediately after your payment is complete via Paypal. The download email will be sent to your email account you provide immediately. If you choose a customization option (invitation and adding name & age to party items) please allow to 2-3 business days for party printable customization and 2-5 business days for invitations.
DIY PRINTABLE PARTY PACKAGE QUESTIONS:
How long will it take for me to receive my printable invitation after I placed my order?
2-5 business days (Monday through Friday EST - not including US holidays.)
How long will it take for me to receive my name customization for my printable party package?
2-5 business days (Monday through Friday EST- not including US holidays.)
How much it cost to add my child's name and age to a party package? Which items in the package will customize?
It depends on the file you need. So please contact us before purchasing the file.
Can I resell your printables/printable party package?
No, the printable party/printables are FOR PERSONAL USE ONLY and CAN'T be resold
Is there a limit on how many times I can print a certain item in the party package?
No there is no limit on how many you can print and you choose a to specific page by typing the page number in the printer dialog box.
What tools will I need to put together a printable party kit?
You may need:
- 110# Cardstock paper and regular 8.5 x 11 inches
- Regular Tape
- Double-sided Tape
- Scissors
- Glue
- Hole Puncher
- X-acto Knife
- Ribbon or string
- Envelopes for thank you notecards or invitations
- Elastic string for party hats
- Bags for goodie bag toppers
- 2in Punch for cupcake **recommended but not required**
- Lollipop sticks for cupcake toppers
- Printer
- Ink for printer
Do you have tips on getting the best color results when printing printables?
Set your printer settings to best photo to get the best color results. Color will vary printer to printer. An inkjet printer will produce different color results then a laser printer.
Can I receive an unlocked PDF file so I can edit the party package myself?
No. You WILL NOT be able to open the files up in any other program and edited the design, layout, pattern, color, font or resave it as a different format such as JPEG, EPS, PNG, SVG and etc. The original editable source files are NOT FOR SALE so you can edit, add text, change colors, patterns and etc.
Do you have a phone number so I can ask you questions?
We are a small online business and only offer customer support via email.
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